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Refunds, Cancellations & Shipping

We aim to ensure that all customers are satisfied with their purchase. If you are not completely happy, you may request a refund or cancellation within 5 business days of your purchase.

Eligibility for Refunds:
  • The item must be unused and in its original condition.
  • Proof of purchase is required.
  • For digital or service-based products, refunds may only apply if the service has not yet been delivered.
Non-Refundable Items:
  • Sale or promotional items
  • Gift cards
  • Products damaged through misuse
Processing Time:

Once your return is approved, refunds will be processed within 5 business days, and the amount will be credited to your original method of payment.

Cancellations:

Orders can be cancelled within 1 hour of purchase, provided the order has not yet been paid for, processed or shipped.

Contact Us:
For refund or cancellation requests, please contact:

Email: info@porchillies.com

Phone: +27 82 550 3306

Shipping / Delivery Policy

Processing Time:

Orders are processed within 2 business days after payment is received.

Delivery Timeframes:

  • Local Delivery: Estimated 1-2 business days
  • National Delivery: Estimated 3-5 business days
  • Delivery times may vary based on courier delays or high-volume periods.
Shipping Fees:

Shipping costs are calculated at checkout unless otherwise stated.

Order Tracking:

Once your order is shipped, you will receive a tracking number via email/SMS.

Undeliverable Packages:

If a parcel is returned due to an incorrect address or failure to collect, the customer may be responsible for additional delivery fees.

Damage or Issues:

If your order arrives damaged, incorrect, or incomplete, please contact us within 48 hours with photos so we can assist immediately.